CRANBROOK SURGERY is always looking for ways to improve the services we offer to patients. To do this effectively, we need to know what you think about the service you receive.
We make every effort to provide you with the best service possible, but understand that on occasion you may feel that this has not been achieved. If this is the case, we would like to settle any concerns as soon as possible; you can email your concerns to our surgery email – nelondonicb.cranbrooksurgery@nhs.net – for our practice manager to review and resolve.
If you wish to make a formal complaint but do not want to contact the surgery, you can contact the NHS Commissioning Board:
Telephone: 020 8221 5750
Email: nelondonicb.complaints@nhs.net
In writing:
Complaints Department
NHS North East London
4th Floor – Unex Tower
5 Station Street
London E15 1DA
Independent Advice and Advocacy Support:
You can get free support, at any time, from your local independent complaints advocacy service.
For Redbridge and Waltham Forest:
This service is provided by Voiceability, an Independent Complaints Advocacy Service. You can contact them by:
Telephone: 0300 303 1660
Email: helpline@voiceability.org
Voiceability can help write letters and present your case, if needed.
Click here to view our Complaints & Feedback leaflet (Jan 2024) for more information.