Cranbrook Surgery
Mission Statement
Cranbrook Surgery is a secure and well-established GP surgery committed to providing high quality primary medical care and enhanced services to our practice population with a holistic approach. Our aim is to provide the best possible service for our patients in a safe and welcoming environment regardless of their gender, race, disability, age, sexual orientation, religion or belief and respects their human rights.
- We will ensure we provide patient centred services at all times and constantly review the service we provide and improve it when and where possible.
- The practice aspires to the highest standards of excellence and professionalism, and will provide high-quality care that is safe, effective and focused on the patient.
- The practice services will reflect the needs and preferences of patients, their families and their careers. Patients, with their families and carers, will be involved in and consulted on all decisions about their care and treatment.
- We ensure we take responsibility of our treatments, and we are open and transparent to the patients/clients who use the services. We ensure we are fair, understanding and value each individual.
- The practice will be accountable to the public, communities and patients that it serves.
- Our doctors and staff are approachable, respectful, trained and patient focused.
- We aim to be at the forefront of modern general practice, offering a wide range of services and facilities.
- We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.
- We encourage and support our patients to use digital technology as much to ease and improve their needs.
- We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient and adaptable work force to meet the needs of our patients and communities. We will maintain our professional learning and follow guideline where appropriate.
- We aim to support the development through a greater understanding and treatment of disease through proactive engagement with research projects.
- We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives.
- The practice promotes equality through services and will pay particular attention to groups or sections of society where improvements in health and life expectancy are not in keeping with the rest of the population.
- The practice will work across organisations in partnership in the interest of patients, local communities and the wider population.